1. Join Date
    Sep 2009
    Posts
    1
    #1

    Summer sale 50% bought two model sets download links are gone

    I purchased via paypal roughly a week ago and paid 140 for two model sets via paypal.
    I purchased Archinteriors vol. 48 for C4D and Archinteriors vol. 45 for C4D from 50% summer sale.
    My customer zone shows links for downloads but I did not have time at the moment to download them
    because I went on holiday trip. After I came back home and did login to my account again the links were gone.
    I felt totally scammed.

    Your only answer is go to spam folder. Tell you what my spam folder does not have any of your product links nor e-mails.
    I contacted you immediately when I had the problem but you did not send me the links to product download
    when I reported my downloads are empty in customer zone.

    Evermotion have non functional customer service via e-mail and is not a reliable partner for a 3d visualisation company.
    If I had a tighter deadline your company is a miss hit.
    I never trust your service anymore I rather use turbosquid to buy 3d-models.
    Really big disappointment.evermotion.jpg
  2. Join Date
    Aug 2012
    Posts
    525
    #2

    Hi!
    You bought products on Friday evening, we responded on Monday (we don't work on weekends, sorry). As I see on our support platform, your problem is being resolved right now and you will gain access to your products as fast as possible.
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