Frequently Asked Questions - Evermotion

3D MODELS & SUPPORT

How can I extract 7zip files with numbers in extensions?
Follow these steps to correctly extract such files:
1. Download all the files to one folder and do not change their names.
2. Use WinRAR or 7-Zip to unpack them: https://www.7-zip.org/.
3. Unpack only the first file from each archive (the file with the .001 extension). The rest of the files will be unpacked automatically.

What can I do if my purchased 3d models are corrupted?
Contact us at [email protected], providing your order number. Please provide as much information about the problem as possible, including the names of the corrupted files, the formats used, and details of your software. A screenshot of the error would also be helpful. We will then check the models and either fix the problem or give you a refund.

PURCHASE & PAYMENTS

Do I have to register an account to make a purchase?
Yes, we require to register an account to make a purchase in our shop.

How can I pay for my order?
You can pay by Paypal, Credit Card (VISA or Mastercard) or Virtual Cash.

What is Virtual Cash?
We have a loyalty program created for our clients. Click here to check how you can collect and spend Virtual Cash.

How can I receive purchased products?
You can download it from your Customer Zone, just log in to your account.

Is there tax added to the price of the products?
No. Tax will be added during purchase. Tax rate depends on the country you are making the purchase from.

What should I do if my VAT number is rejected?
VAT number is verified by external site which can be overloaded. You can wait and try again later or contact our support.

Payment was rejected - what can I do?
You can try paying again, check that you have sufficient funds in your account, or contact your bank to find out where the problem lies.

Models are not suitable for me, can I get money refund?
We accept returns if the product contains a defect resulting from our failure (corrupted files, errors in the files, etc.). Exchange of collection or money refund is also possible if the customer has purchased a collection or model, but the files were not downloaded from customer zone. If you purchased an incorrect collection (an error in the choice of shopping, do not check the contents of a collection, format or number of polygons), and the files have been downloaded, we do not make the refund of payments or exchange for another collection.

How long are purchased models available in my Customer Zone?
You have timeless access to your purchased models in your Customer Zone.

How can I get the invoice?
The invoice will be issued after the purchase. It will be available to download from a Customer Zone a few days after the purchase.

COLLECTION DISCOUNTS

How do the collection discounts work?

The discount is automatically applied when you purchase the required number of collections in a single order.

• Buy 3 collections – get 15% off
• Buy 5 collections – get 20% off
• Buy 10 collections – get 40% off
• Buy 20 collections – get 50% off

Do collections have to be purchased in one transaction?
Yes, all collections must be included in the same order for the discount to apply.

Can the discount on collections be combined with other promotions?
No. Collection discounts cannot be combined with other promotions.

How do I know which discount I receive?
The appropriate discount is automatically calculated and shown at checkout.

What happens if I add more collections after reaching a discount tier?
Your discount will automatically update to the higher tier when applicable.

Are all collections included in this offer?
The discount applies to all Evermotion collections available in the store. Third party collections (HUMANO 3D People) are not included.

LICENSING

Where can I find the End User Licence Agreement?
Licence is added to each product in our shop. You may also read it HERE.

Whether the license purchased for a company, can be used in another company where the owner is the same person?
Purchased collections can be used by the company, or by the person shown in the invoice. Hiring models, making them available to third parties and use in another unit than indicated on the invoice, is prohibited.

Do you provide educational licenses?

Yes, if you need our products for educational purposes please contact our Support for special discount. Here you can check our Educational License Agreement.

ACCOUNT

Can I delete my account?
Please log in ​and go to the customer zone, click the account tab. In the left bottom corner, there is a link to remove the account.

How could I recover my password to my user account?
Follow this link to reset your password: CLICK

You haven't found the answear to your question? Please contact us.