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Information Clause

In accordance with the art. 13 section 1 and 2 of the European Parliament and Council Regulation 2016/679 of the 27th April, 2016 on the protection of natural persons, with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereafter RODO, I hereby inform that:

1. EVERMOTION S.C., 8 Przędzalniana Str., 15-688 Białystok, Poland is the Administrator of your Personal Data (APD)

2. Data Protection Inspector can be reached through e-mail:

3. Your personal data are to be processed on the basis of art. 6 section 1 letter a, b and f of RODO in order to:
a) prepare, conclude and execute the agreement and for other purposes approved by you,
b) to execute the legitimate interest like marketing of products and the agreement, claim assertion or defence against claims resulting from the law regulations.

4. Entities entitled to the reception of your personal data may be the authorised public bodies; mail providers; providers of the services covered by the agreement; responsible for debt recovery, keeping the archives, document utilization, legal consulting, technical services, IT services and accountancy.

5. Your personal data shall not be transferred to the third country, nor to the international bodies.

6. Your personal data shall be processed within the period of the agreement and upon your additional consent until you withdraw it. APD shall keep the data for the period of any civil law claim execution connected with the agreement.

7. You have the right to demand an access to your personal data, to correct or to delete the data if there is no other basis for the processing or any other purpose of such processing or to limit the processing of the data, to transfer the data to another administrator and to raise objections to the further data processing if there is no legal basis for further processing and to withdraw any previous consent.

8. You provide the personal data voluntarily, however they are necessary to conclude the agreement. The refusal of providing such data may result in the refusal of the agreement conclusion.

9. You have the right to lodge a complaint to the Personal Data Protection Office when in your opinion the data processing violates the regulations of General Data Protection Regulation of the 27 April, 2016 (RODO).

10. Your data will be automatically processed, including the form of profiling.
11. You are obligated to forward above mentioned information to your representative, especially if you appointed this person in the agreement as the contact person or as the representative for the agreement execution.


Frequently Asked Questions - Evermotion




How can I extract 7zip files with numbers in extensions?
You need to follow these steps to correctly extract such files:
1. Download all files to one folder (do not change its names).
2. Use WinRAR or 7-zip for unpacking:
3. Unpack only the first file from each archive (the file with .001 extension). The rest of files will be unpacked automatically.


What can I do if my purchased 3d models are corrupted?
Contact us at with as many details of the problem as possible. We will also need the name of corrupted files, information about formats used and your software details. We will fix the models or give you money refund.



Do I have to register an account to make a purchase?
Yes, we require to register an account to make a purchase in our shop.


How can I pay for my order?
You can pay by Paypal, Credit Card (VISA or Mastercard) or Virtual Cash.


What is Virtual Cash?
We have a loyalty program created for our clients. Click here to check how you can collect and spend Virtual Cash.


How can I receive purchased products?
You can download it from your Customer Zone, just log in to your account.


Is there tax added to the price of the products?
No. Tax will be added during purchase. Tax rate depends on the country you are making the purchase from.


What should I do if my VAT number is rejected?
VAT number is verified by external site which can be overloaded. You can wait and try again later or contact our support.


Payment was rejected - what can I do?
You can try to pay again, check if you have enough money on your account or contact your bank to check where is the problem.


Models are not suitable for me, can I get money refund?
We accept returns if the product contains a defect resulting from our failure (corrupted files, errors in the files, etc.). Exchange of collection or money refund is also possible if the customer has purchased a collection or model, but the files were not downloaded from customer zone. If you purchased an incorrect collection (an error in the choice of shopping, do not check the contents of a collection, format or number of polygons), and the files have been downloaded, we do not make the refund of payments or exchange for another collection.


How long are purchased models available in my Customer Zone?
You have timeless access to your purchased models in your Customer Zone.


How can I get the invoice?
The invoice will be issued after the purchase. It will be available to download from a Customer Zone a few days after the purchase.



Where can I find the End User Licence Agreement?
Licence is added to each product in our shop. You may also read it HERE.


Whether the license purchased for a company, can be used in another company where the owner is the same person?
Purchased collections can be used by the company, or by the person shown in the invoice. Hiring models, making them available to third parties and use in another unit than indicated on the invoice, is prohibited.


Do you provide educational licenses?

Yes, if you need our products for educational purposes please contact our Support for special discount. Here you can check our Educational License Agreement.



Can I delete my account?
Please log in ​and go to the customer zone, click the account tab. In the left bottom corner, there is a link to remove the account.


How could I recover my password to my user account?
Follow this link to reset your password: CLICK


You haven't found the answear to your question? Please contact us.