It's now gone 9.00 London time, still no email, classing this as fraud, you do realise you could loose your merchant license!

Purchased Exteriors 5 and 2 yesterday, asked for download method.

Your system says I should have an email in one hour, it's now ten hours and I have nothing.

You really should sort out your eshop.

If I don't hear anything by 9.00 london time I'm contacting my credit card company to report fraud.