1. Join Date
    Jul 2017
    Posts
    1
    #1

    Login problems and previous purchases

    Can anyone help, I created an account a few weeks ago and purchased 8 separate archmodels packs. I downloaded these packs in one format (FBX) and now require them in a different format. However I have not been able to access my account since the initial day of downloading. I have contacted the support email 3 times with only one response, asking for my order number which I gave; had no reply after that point. I have also tried phoning with no answer.
    I have had to create a new user account with the same email address today just to get on the forums to post.
    I can supply whatever information Evermotion need to prove that we are the ones that purchased the products if they'd just get back in touch.

    regards
    Alan P.
  2. Join Date
    Aug 2012
    Posts
    429
    #2

    Hmm, sorry that yopu haven't get response, it's weird, we usually answer right away. I emailed you just now!
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